Answer faster with quick replies

What it is

Quick replies are answers you save once and send in one tap. One quick reply can hold several messages with text formatting, links, stickers, photos, videos and files: a class schedule, a PDF menu, directions to your place. In a private chat, type / and pick the one you need. Quick replies are a Telegram Business feature and need Premium.

How to do it

1. Open Settings › Telegram Business › Quick Replies.
2. Tap Add Quick Reply and give it a short name, like menu or prices.
3. Add the messages it should send: text, photos, files, stickers.
4. Open a private chat with a customer and type / in the message bar: a panel shows all your quick replies.
5. Tap one to send it, or edit it right from the panel.
6. Come back to Quick Replies later to rename or delete them.

Watch out

• You can have up to 100 quick replies, with up to 20 messages in each.
• They work only in private chats, not in groups.
• A quick reply goes out as ordinary messages from you, so update prices and dates in it as soon as they change.

With Gem

Gem doesn't make Telegram quick replies. Nearby: put the answers you keep repeating into your project's knowledge (texts, links, PDFs, photos of price lists, voice notes), and Gem answers those questions with sources on your page, in the project's chat in @gembot and in your groups.

Sources

• https://telegram.org/blog/telegram-business
• https://core.telegram.org/api/business
• https://core.telegram.org/api/config

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